Award Category:​

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Retail & Sales

This award celebrates excellence in retailing and general services, with an emphasis on promoting higher industry standards and supporting local or Australian-made goods. Open to all operators in the Gladstone Region with a retail shopfront, this category includes businesses engaged in both business-to-consumer and business-to-business retailing. It recognises those who provide high-quality products and services while making a positive contribution to the local economy and community.

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Judging Criteria:

The Best in Business judges will assess the following criteria when judging excellence in this category:

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• Product Quality – Quality and range of products.

• Customer Experience – Customer journey and service.

• Innovation – New retail strategies.

• Business Operations – Efficiency of operations.

• Business Performance & Financial Sustainability – Effective financial management and sustained business success.

• Local Economic Contribution – Support of local economy.

• People & Culture – Staff engagement.

• Inclusiveness & Accessibility – Inclusive environment.

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