Award Category:​

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Customer Service - Individual

 

This award celebrates individuals who consistently deliver excellence in customer service, with a focus on frontline team members who engage with internal or external customers. It acknowledges those who not only provide outstanding service but also contribute to the success and reputation of their organisation. Nominations must be for individuals only and should specify the business they represent.

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Judging Criteria:
The Judges will evaluate the following criteria to assess excellence in this category:
 

• Service Perspective: How the individual delivers a high quality of customer service within their organisation.

• Operational Perspective: How the individual ensures consistency in the delivery of customer service.

• Learning and Growth Perspective: How the individual fosters a culture of customer service through engaging in professional development opportunities.

• Financial and Governance Perspective: How customer service contributes to the overall performance of the individual or organisation.

• Inclusiveness & Accessibility: The promotion of inclusivity and accessibility in the business's operations and services.